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Found 551 verified outcomes
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IT Operations

DevOps & Compliance-as-Code

With thousands of developers working on mission-critical financial software, the bank faced challenges with toolchain fragmentation. Different teams used different tools for source control, testing, and deployment, making it difficult to enforce standard security and…

domain GitLab public Global
Key Outcome Increased Build Frequency Primary Impact View Case
Cloud Infrastructure

Hybrid Cloud Container Strategy

Operating in multiple countries with strict data residency laws, the bank struggled with a fragmented infrastructure landscape. Deploying a new application feature globally required distinct build and deployment processes for each region's specific environment (private…

domain Red Hat OpenShift public Global
Key Outcome Faster Time-to-Market Primary Impact View Case
Data Analytics

Customer Journey Analytics (CJA)

Despite having a massive customer base, the bank's engagement strategy was largely product-centric and generic. Marketing communications were batch-processed and often irrelevant to the customer's immediate financial context, leading to low conversion rates and engagement…

domain H2O.ai public Global
Key Outcome Top-tier NPS Scores Primary Impact View Case
Operations

Intelligent Workflow Automation

The bank's back-office operations were hampered by a complex web of legacy systems and disjointed manual processes. Staff handling mortgage applications or transaction disputes had to toggle between dozens of different screens to gather information,…

domain Pega public Global
Key Outcome 30% Efficiency Gain Primary Impact View Case
Banking

Predictive Cash Management & Churn Analytics

Managing physical cash across a vast branch and ATM network is an expensive logistical challenge. The bank faced high costs associated with idle cash sitting in vaults (dead capital) and emergency armored truck deliveries for…

domain C3.ai public Global
Key Outcome Improved Forecast Accuracy Primary Impact View Case
Customer Service

Conversational AI for Customer Support

The bank faced escalating operational costs in its contact centers due to high call volumes, particularly for routine queries like balance checks, address changes, and card locking. Long wait times were negatively impacting customer satisfaction…

domain IBM Watson public Global
Key Outcome 10M+ Conversations/Year Primary Impact View Case
Fraud & Security

Real-Time Transaction Fraud Detection

As payment speeds increased with the advent of instant payment rails, sophisticated fraud attacks such as Authorized Push Payment (APP) scams and account takeovers were outpacing the bank's legacy rules-based engines. These older systems produced…

domain Feedzai public Global
Key Outcome Millisecond Response Time Primary Impact View Case
IT Operations

Hybrid Cloud Application Modernization

The bank was burdened by a sprawling, aging IT estate comprising thousands of applications and fragmented infrastructure across scattered data centers. This technical debt severely hindered the bank's ability to release software updates rapidly, increased…

domain Google Cloud public Global
Key Outcome ROI in <3 Years Primary Impact View Case
Banking

AI-Enhanced Commercial Credit Analysis

Traditional commercial credit review processes were manual, periodic (often annual), and relied on backward-looking financial statements. This lack of timeliness made it difficult for the bank to react to rapid market changes, such as the…

domain OakNorth public Global
Key Outcome 40% Improvement in Efficiency Primary Impact View Case
Payments

Blockchain-Based Cross-Border Payments

Traditional cross-border payments via the correspondent banking network (SWIFT) were plagued by inefficiencies, including settlement delays of T+2 days or more, lack of transparency regarding transaction status, and high costs due to multiple intermediaries. This…

domain Partior public Global
Key Outcome Settlement in <120 Seconds Primary Impact View Case
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