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Healthcare & Life Sciences verified Verified Outcome TRL 9

Automated Patient Chat & Triage

domain Client: A major New York health system handshake Provider: Amwell (Conversa) schedule Deploy: 2022
85 Impact
Enterprise Ready
Evidence Score: B/10
Strength: Medium

Executive Summary

ANALYST: COI RESEARCH

Deployment of automated chat programs to monitor COVID-19 patients at home and manage chronic conditions without nurse phone calls.

rate_review Analyst Verdict

"Low Risk. Chat-based automated check-ins are highly efficient for low-acuity monitoring. The scale achieved (monitoring thousands simultaneously) is impossible with voice calls."

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Full Audit Report Available Includes Risk Register, Technical Specs & Compliance Data.

warning The Challenge

During COVID surges, monitoring thousands of positive patients at home was impossible with human nurses. The system needed a way to identify the 1% deteriorating without calling the 99% doing fine.

psychology The Solution

Deployed Conversa Health (now Amwell) chatbots. Patients received daily text/email links to a symptom checker. Algorithms triaged responses: 'Green' (stay home), 'Red' (alert command center).

settings_suggest Technical & Deployment Specs

Integrations
EHR / HIE
Deployment Model
SaaS
Data Classification
PHI
Estimated TCO / ROI
Low
POC Summary ( to )

"N/A"

shield Risk Register & Mitigation

Risk Factor Severity Mitigation Strategy
Tech Literacy Low SMS-based simplicity

trending_up Impact Trajectory

Audited value realization curve

97% patient engagement rate Verified Outcome
Primary KPIMonitored >100,000 patients
Audit CycleReduced unnecessary ED visits

policy Compliance & Gov

  • Standards: HIPAA
  • Maturity (TRL): 9
  • Evidence Score: B/10
  • Data Class: PHI

folder_shared Verified Assets

description
Verified Case Study
PDF • Version 1
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Technical Audit
PDF • Audited
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Security Architecture

The "Blind Verification" Protocol

How we verified these outcomes for A major New York health system without exposing sensitive IP or identities.

Private
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1. Raw Evidence

Audit ID: #PRIV-521
Evidence: Direct SQL Logs
Public
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2. Verified Asset

Outcome: Verified
Ref ID: #COI-521

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