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Healthcare & Life Sciences verified Verified Outcome TRL 9

Omnichannel Patient Outreach

domain Client: An integrated health system handshake Provider: Microsoft Dynamics 365 schedule Deploy: 2023
85 Impact
Enterprise Ready
Evidence Score: B/10
Strength: Medium

Executive Summary

ANALYST: COI RESEARCH

Consolidation of 10 fragmented legacy tools into a single CRM to automate patient scheduling and reduce no-shows.

rate_review Analyst Verdict

"Low Risk. Strong procurement win via tool consolidation. Significant ROI driven by improved asset utilization (filled appointments)."

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Full Audit Report Available Includes Risk Register, Technical Specs & Compliance Data.

warning The Challenge

High 'no-show' rates for expensive clinical assets were exacerbated by 10 fragmented communication tools. Patients suffered 'message fatigue', and manual rescheduling was inefficient.

psychology The Solution

Deployed Dynamics 365 Customer Insights to orchestrate automated SMS campaigns. Used segmentation to tailor outreach channels to patient preferences.

settings_suggest Technical & Deployment Specs

Integrations
EHR Scheduling
Deployment Model
SaaS
Data Classification
PHI / Contact Info
Estimated TCO / ROI
Reduced (Consolidation)
POC Summary ( to )

"N/A"

shield Risk Register & Mitigation

Risk Factor Severity Mitigation Strategy
TCPA Compliance Medium Automated opt-out management

trending_up Impact Trajectory

Audited value realization curve

87% patient response rate to SMS (up from 30%) Verified Outcome
Primary KPI40% increase in scheduling volume
Audit CycleProjected >$8 million in cost savings

policy Compliance & Gov

  • Standards: HIPAA / TCPA
  • Maturity (TRL): 9
  • Evidence Score: B/10
  • Data Class: PHI / Contact Info

folder_shared Verified Assets

description
Verified Case Study
PDF • Version 1
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Technical Audit
PDF • Audited
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Security Architecture

The "Blind Verification" Protocol

How we verified these outcomes for An integrated health system without exposing sensitive IP or identities.

Private
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1. Raw Evidence

Audit ID: #PRIV-472
Evidence: Direct SQL Logs
Public
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2. Verified Asset

Outcome: Verified
Ref ID: #COI-472

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