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Banking verified Verified Outcome TRL 9

VR for Employee Soft Skills Training

domain Client: Top US Consumer Bank handshake Provider: Strivr / Oculus schedule Deploy: 2021-2023
88 Impact
Enterprise Ready
Evidence Score: 5/10
Strength: High

Executive Summary

ANALYST: COI RESEARCH

The bank deployed thousands of Virtual Reality (VR) headsets to branches to train employees on empathy, complex conversations, and robbery protocols.

rate_review Analyst Verdict

"One of the few proven enterprise VR use cases. Immersive simulation is superior to video/slides for emotional conditioning and muscle memory in high-stress scenarios (robbery) or sensitive ones (empathy)."

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Full Audit Report Available Includes Risk Register, Technical Specs & Compliance Data.

warning The Challenge

Training frontline employees on soft skills (empathy with distressed clients) and high-stakes safety protocols (bank robberies) is difficult to do effectively in a classroom setting. Role-playing is inconsistent, and traditional e-learning fails to replicate the emotional pressure of real-world scenarios.

psychology The Solution

The institution rolled out VR headsets to nearly every financial center in its network. Employees use the headsets to practice handling difficult client conversations and react to simulated robberies in a safe, immersive environment. The system tracks behavioral metrics to provide feedback.

settings_suggest Technical & Deployment Specs

Integrations
LMS
Deployment Model
Device
Data Classification
Internal
Estimated TCO / ROI
High (Hardware)
POC Summary ( to )

"N/A"

shield Risk Register & Mitigation

Risk Factor Severity Mitigation Strategy
Hardware Obsolescence Medium Leasing/Refresh cycles

trending_up Impact Trajectory

Audited value realization curve

Thousands of headsets deployed Verified Outcome
Primary KPIHigh employee satisfaction scores
Audit CycleFaster proficiency times

policy Compliance & Gov

  • Standards: OSHA / Internal
  • Maturity (TRL): 9
  • Evidence Score: 5/10
  • Data Class: Internal

folder_shared Verified Assets

description
Verified Case Study
PDF • Version 1
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Technical Audit
PDF • Audited
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Security Architecture

The "Blind Verification" Protocol

How we verified these outcomes for Top US Consumer Bank without exposing sensitive IP or identities.

Private
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1. Raw Evidence

Audit ID: #PRIV-451
Evidence: Direct SQL Logs
Public
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2. Verified Asset

Outcome: Verified
Ref ID: #COI-451

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