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F&A / Operations verified Verified Outcome TRL 9

Software Delivery Process Optimization

domain Client: A medical technology company handshake Provider: Celonis schedule Deploy: Q4 2019 (Project)
87 Impact
Enterprise Ready
Evidence Score: 4/10
Strength: Medium

Executive Summary

ANALYST: COI RESEARCH

Transitioning from selling hardware to selling software/services required a new 'Order-to-Fulfillment' process. The company used process mining to design and monitor the digital delivery workflow, ensuring that when a hospital bought a software license, the entitlement was provisioned and billed correctly without manual intervention.

rate_review Analyst Verdict

"Process Mining for Business Model Transformation. Moving from 'Box' to 'SaaS' breaks legacy ERP processes. Mining allowed them to visualize the new digital flow and fix the 'teething issues' (e.g., license keys not generating) that were delaying revenue recognition."

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Full Audit Report Available Includes Risk Register, Technical Specs & Compliance Data.

warning The Challenge

Legacy systems were built for shipping MRI machines, not downloading software. The new digital order process was manual and prone to errors, leading to revenue leakage and customer frustration.

psychology The Solution

Mapped the 'Software Delivery' process. Identified gaps between the CRM (Salesforce) and the ERP (SAP). Automated the provisioning triggers. Monitored the 'Time to Entitlement' KPI.

settings_suggest Technical & Deployment Specs

Integrations
SAP / Salesforce
Deployment Model
SaaS
Data Classification
Transactional
Estimated TCO / ROI
Medium
POC Summary (2018-01-01 to 2019-01-01)

"N/A"

shield Risk Register & Mitigation

Risk Factor Severity Mitigation Strategy
System Integration Medium Middleware stability monitoring.
Data Consistency Medium Master Data Management for software SKUs.

trending_up Impact Trajectory

Audited value realization curve

Optimization of digital fulfillment flow Verified Outcome
Primary KPIReduction in manual provisioning steps
Audit CycleFaster Time-to-Value for customers

policy Compliance & Gov

  • Standards: Revenue Recognition (IFRS 15)
  • Maturity (TRL): 9
  • Evidence Score: 4/10
  • Data Class: Transactional

folder_shared Verified Assets

description
Verified Case Study
PDF • Version 1
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Technical Audit
PDF • Audited
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Security Architecture

The "Blind Verification" Protocol

How we verified these outcomes for A medical technology company without exposing sensitive IP or identities.

Private
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1. Raw Evidence

Audit ID: #PRIV-951
Evidence: Direct SQL Logs
Public
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2. Verified Asset

Outcome: Verified
Ref ID: #COI-951

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