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Supply Chain / F&A verified Verified Outcome TRL 9

Order-to-Cash (O2C) Throughput Optimization

domain Client: A global cosmetics and beauty company handshake Provider: Celonis schedule Deploy: Q2 2021 (Scale)
94 Impact
Enterprise Ready
Evidence Score: 5/10
Strength: High

Executive Summary

ANALYST: COI RESEARCH

To navigate supply chain volatility during the pandemic, the company deployed process mining across its global Order-to-Cash operations. By connecting to SAP, the platform visualized millions of sales orders, identifying hidden inefficiencies such as unnecessary credit blocks, manual price changes, and shipping delays, allowing the team to surgically remove bottlenecks.

rate_review Analyst Verdict

"A definitive case for data-driven agility. Supply chain resilience isn't just about having stock; it's about the velocity of the digital paper trail. Process mining provided the 'MRI scan' needed to diagnose why orders were getting stuck, moving the organization from reactive firefighting to proactive flow management."

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Full Audit Report Available Includes Risk Register, Technical Specs & Compliance Data.

warning The Challenge

During COVID-19, order volumes fluctuated wildly, and logistics were disrupted. The central team lacked visibility into why thousands of orders were blocked in the ERP system. Manual investigation of credit holds and price discrepancies delayed shipments and hurt cash flow.

psychology The Solution

Connected Celonis to the global SAP landscape processing millions of orders. The tool visualized the 'Happy Path' vs. deviations. It highlighted that a significant percentage of 'Credit Checks' were false positives requiring manual release. Automated 'Action Flows' were set up to auto-release low-risk blocks.

settings_suggest Technical & Deployment Specs

Integrations
SAP ECC
Deployment Model
SaaS
Data Classification
Transactional
Estimated TCO / ROI
High
POC Summary (2020-01-01 to 2020-06-01)

"Pilot in EMEA markets."

shield Risk Register & Mitigation

Risk Factor Severity Mitigation Strategy
Data Interpretation Medium Training business users to interpret process maps, not just IT.
System Load Low Data extraction scheduled during off-peak hours.

trending_up Impact Trajectory

Audited value realization curve

Analysis of >1 million annual orders Verified Outcome
Primary KPIReduction in manual credit block removals
Audit CycleImprovement in Order-to-Cash cycle time

policy Compliance & Gov

  • Standards: GDPR (Customer Data)
  • Maturity (TRL): 9
  • Evidence Score: 5/10
  • Data Class: Transactional

folder_shared Verified Assets

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Verified Case Study
PDF • Version 1
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Technical Audit
PDF • Audited
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Security Architecture

The "Blind Verification" Protocol

How we verified these outcomes for A global cosmetics and beauty company without exposing sensitive IP or identities.

Private
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1. Raw Evidence

Audit ID: #PRIV-943
Evidence: Direct SQL Logs
Public
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2. Verified Asset

Outcome: Verified
Ref ID: #COI-943

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