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Banking verified Verified Outcome TRL 9

KYC/CLM Process Streamlining

domain Client: A multinational banking group handshake Provider: Celonis / Internal schedule Deploy: Q3 2020 (Implementation)
89 Impact
Enterprise Ready
Evidence Score: 5/10
Strength: High

Executive Summary

ANALYST: COI RESEARCH

Customer Due Diligence (KYC) is a major pain point for banks, often taking weeks to onboard a corporate client. The bank used process mining to visualize the end-to-end KYC journey across multiple countries and systems. They identified redundant information requests and manual handoffs, streamlining the process to improve client experience and reduce regulatory risk.

rate_review Analyst Verdict

"De-risking the 'Compliance Tax'. KYC is mandatory but costly. Process mining revealed that much of the slowness wasn't regulatory necessity but process inefficiency (e.g., asking the client for the same document twice). Fixing this improves Time-to-Revenue and reduces fines."

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Full Audit Report Available Includes Risk Register, Technical Specs & Compliance Data.

warning The Challenge

Onboarding corporate clients took too long, leading to drop-offs. The process was opaque, spanning front-office, compliance, and ops. Regulators demanded faster refresh cycles for existing clients.

psychology The Solution

Connected process mining to the CLM (Client Lifecycle Management) system. Identified bottlenecks where files sat in 'Pending' status due to lack of ownership. Automated the triggering of data refresh requests. Eliminated duplicate document requests.

settings_suggest Technical & Deployment Specs

Integrations
Pega / internal
Deployment Model
Private Cloud
Data Classification
Client PII / Financial
Estimated TCO / ROI
High
POC Summary (2019-01-01 to 2020-01-01)

"N/A"

shield Risk Register & Mitigation

Risk Factor Severity Mitigation Strategy
Regulatory Change High Agile process models that can be updated quickly.
Data Privacy Critical Strict access controls to PII within the mining tool.

trending_up Impact Trajectory

Audited value realization curve

Analysis of thousands of KYC cases Verified Outcome
Primary KPIReduction in onboarding cycle time
Audit CycleReduction in 'Request for Information' loops

policy Compliance & Gov

  • Standards: AML / KYC / GDPR
  • Maturity (TRL): 9
  • Evidence Score: 5/10
  • Data Class: Client PII / Financial

folder_shared Verified Assets

description
Verified Case Study
PDF • Version 1
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Technical Audit
PDF • Audited
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Security Architecture

The "Blind Verification" Protocol

How we verified these outcomes for A multinational banking group without exposing sensitive IP or identities.

Private
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1. Raw Evidence

Audit ID: #PRIV-950
Evidence: Direct SQL Logs
Public
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2. Verified Asset

Outcome: Verified
Ref ID: #COI-950

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