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Insurance verified Verified Outcome TRL 9

Digital Mailroom & Data Extraction

domain Client: A large US property and casualty insurer handshake Provider: Kofax / Hyland schedule Deploy: Q1 2018 (Optimization)
91 Impact
Enterprise Ready
Evidence Score: 4/10
Strength: Medium

Executive Summary

ANALYST: COI RESEARCH

Receiving millions of paper documents (invoices, claims, legal correspondence), the insurer automated its mailroom. Industrial scanners digitize mail upon arrival. Intelligent software classifies the document (e.g., 'This is a Legal Invoice') and extracts key data fields, routing it to the AP or Claims system automatically.

rate_review Analyst Verdict

"Bridge to digital. You can't have touchless AP if the input is paper. Centralizing and digitizing the mailroom is the first step in the 'Touchless' journey for legacy industries. It improves cycle time from 'days' (internal mail) to 'minutes'."

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Full Audit Report Available Includes Risk Register, Technical Specs & Compliance Data.

warning The Challenge

Paper volume was overwhelming. Invoices sat on desks for days, leading to lost documents and missed payment deadlines. Searching for historical paper invoices was costly.

psychology The Solution

Centralized scanning facility. Kofax Capture uses OCR/OMR to read the mail. Machine learning models classify the document type. The image and metadata are exported to the ECM (Enterprise Content Management) and workflow systems.

settings_suggest Technical & Deployment Specs

Integrations
Guidewire, SAP
Deployment Model
On-Prem
Data Classification
Confidential / PII
Estimated TCO / ROI
Medium
POC Summary (2017-01-01 to 2018-01-01)

"N/A"

shield Risk Register & Mitigation

Risk Factor Severity Mitigation Strategy
Image Quality Low Auto-QA and rescan stations.
Data Security Medium Secure shredding of physical originals after retention period.

trending_up Impact Trajectory

Audited value realization curve

Processing of >100 million pages Verified Outcome
Primary KPIReduction in document retrieval time
Audit CycleAcceleration of downstream workflows

policy Compliance & Gov

  • Standards: Record Retention Laws
  • Maturity (TRL): 9
  • Evidence Score: 4/10
  • Data Class: Confidential / PII

folder_shared Verified Assets

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Verified Case Study
PDF • Version 1
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Technical Audit
PDF • Audited
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The "Blind Verification" Protocol

How we verified these outcomes for A large US property and casualty insurer without exposing sensitive IP or identities.

Private
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1. Raw Evidence

Audit ID: #PRIV-938
Evidence: Direct SQL Logs
Public
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2. Verified Asset

Outcome: Verified
Ref ID: #COI-938

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