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Healthcare & Life Sciences verified Verified Outcome TRL 9

Citizen Development & Service Management

domain Client: A major regional health system handshake Provider: ServiceNow schedule Deploy: 2023
85 Impact
Enterprise Ready
Evidence Score: B/10
Strength: Medium

Executive Summary

ANALYST: COI RESEARCH

Application of AI routing and low-code 'citizen development' to reduce administrative burden on IT and HR.

rate_review Analyst Verdict

"Low Risk. Demonstrates the efficacy of democratized development when governed correctly."

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Full Audit Report Available Includes Risk Register, Technical Specs & Compliance Data.

warning The Challenge

IT and HR service desks were overwhelmed with routine tickets, distracting high-value staff from strategic work. Manual routing was slow and prone to error.

psychology The Solution

Deployed ServiceNow with Predictive Intelligence for AI routing. Empowered business units to build their own low-code apps to solve local problems.

settings_suggest Technical & Deployment Specs

Integrations
Active Directory
Deployment Model
SaaS
Data Classification
Operational
Estimated TCO / ROI
Reduced (Labor savings)
POC Summary ( to )

"N/A"

shield Risk Register & Mitigation

Risk Factor Severity Mitigation Strategy
AI Misrouting Low Human fallback

trending_up Impact Trajectory

Audited value realization curve

40% of self-service tickets handled by AI Verified Outcome
Primary KPIPredictive routing achieved 79% accuracy
Audit CycleTicket reassignments dropped by 30%

policy Compliance & Gov

  • Standards: Internal
  • Maturity (TRL): 9
  • Evidence Score: B/10
  • Data Class: Operational

folder_shared Verified Assets

description
Verified Case Study
PDF • Version 1
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Technical Audit
PDF • Audited
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Security Architecture

The "Blind Verification" Protocol

How we verified these outcomes for A major regional health system without exposing sensitive IP or identities.

Private
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1. Raw Evidence

Audit ID: #PRIV-477
Evidence: Direct SQL Logs
Public
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2. Verified Asset

Outcome: Verified
Ref ID: #COI-477

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