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Real Estate verified Verified Outcome TRL 9

Tenant Experience Operating System (TeX)

domain Client: Class A Office Owners handshake Provider: HqO schedule Deploy: 2018-Present
91 Impact
Enterprise Ready
Evidence Score: 5/10
Strength: High

Executive Summary

ANALYST: COI RESEARCH

A tenant engagement app that integrates building access, amenity booking, food ordering, and transit info, creating a 'remote control' for the office building.

rate_review Analyst Verdict

"The interface layer for the built world. In the flight to quality, landlords must offer a hospitality-grade experience. HqO aggregates fragmented building tech (access, HVAC, events) into one app, driving sticky tenant relationships."

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Full Audit Report Available Includes Risk Register, Technical Specs & Compliance Data.

warning The Challenge

Landlords had no direct digital connection to the employees in their buildings (only the facility manager). They couldn't communicate events, perks, or emergencies effectively. Tenants found buildings friction-full (plastic badges, separate apps for food/gym).

psychology The Solution

Deployed a white-labeled building app. Employees use it to badge in (mobile access), order coffee from the lobby, book conference rooms, and RSVP for yoga classes. The landlord gets a dashboard showing 'Building Health'—real engagement data to guide capex investments.

settings_suggest Technical & Deployment Specs

Integrations
HID, Lenel, Outlook
Deployment Model
SaaS
Data Classification
User Behavior
Estimated TCO / ROI
Per sq ft fee
POC Summary ( to )

"N/A"

shield Risk Register & Mitigation

Risk Factor Severity Mitigation Strategy
App Fatigue Medium Utility focus (Access is key).
Integration Maintenance High Middleware layer.

trending_up Impact Trajectory

Audited value realization curve

100% tenant adoption in key assets Verified Outcome
Primary KPIEliminated hours of manual data admin
Audit CycleMeasurable increase in amenity utilization

policy Compliance & Gov

  • Standards: GDPR / CCPA
  • Maturity (TRL): 9
  • Evidence Score: 5/10
  • Data Class: User Behavior

folder_shared Verified Assets

description
Verified Case Study
PDF • Version 1
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Technical Audit
PDF • Audited
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Security Architecture

The "Blind Verification" Protocol

How we verified these outcomes for Class A Office Owners without exposing sensitive IP or identities.

Private
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1. Raw Evidence

Audit ID: #PRIV-671
Evidence: Direct SQL Logs
Public
public

2. Verified Asset

Outcome: Verified
Ref ID: #COI-671

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