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Healthcare & Life Sciences verified Verified Outcome TRL 9

Digital Patient Access (Provider Match)

domain Client: A large Southeast health system handshake Provider: Kyruus schedule Deploy: 2022
85 Impact
Enterprise Ready
Evidence Score: B/10
Strength: Medium

Executive Summary

ANALYST: COI RESEARCH

Overhaul of the 'digital front door' with a robust provider matching and scheduling platform to reduce call center volume and improve conversion.

rate_review Analyst Verdict

"Low Risk. Consumerism in healthcare demands an 'Amazon-like' booking experience. Kyruus is a category leader for provider data management."

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Full Audit Report Available Includes Risk Register, Technical Specs & Compliance Data.

warning The Challenge

Patients struggled to find the right doctor due to inaccurate directory data and complex taxonomy. This led to high call center volumes and 'leakage' where patients went to competitors with better online booking.

psychology The Solution

Implemented Kyruus ProviderMatch. Cleaned and standardized provider data, allowing patients to search by condition, insurance, and location, and book appointments directly online.

settings_suggest Technical & Deployment Specs

Integrations
Epic / Salesforce
Deployment Model
SaaS
Data Classification
Provider Data / PII
Estimated TCO / ROI
Moderate
POC Summary ( to )

"N/A"

shield Risk Register & Mitigation

Risk Factor Severity Mitigation Strategy
Schedule Accuracy Medium Real-time EHR integration

trending_up Impact Trajectory

Audited value realization curve

100% of providers searchable online Verified Outcome
Primary KPISignificant increase in online bookings
Audit CycleReduced call center handle time

policy Compliance & Gov

  • Standards: HIPAA
  • Maturity (TRL): 9
  • Evidence Score: B/10
  • Data Class: Provider Data / PII

folder_shared Verified Assets

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Verified Case Study
PDF • Version 1
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Technical Audit
PDF • Audited
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Security Architecture

The "Blind Verification" Protocol

How we verified these outcomes for A large Southeast health system without exposing sensitive IP or identities.

Private
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1. Raw Evidence

Audit ID: #PRIV-531
Evidence: Direct SQL Logs
Public
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2. Verified Asset

Outcome: Verified
Ref ID: #COI-531

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