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Healthcare & Life Sciences verified Verified Outcome TRL 8

Generative AI for Patient Communication

domain Client: A multi-state Catholic health system handshake Provider: Microsoft Azure OpenAI Service schedule Deploy: 2023
85 Impact
Enterprise Ready
Evidence Score: B/10
Strength: Medium

Executive Summary

ANALYST: COI RESEARCH

Deployment of generative AI to assist nurses and patients in understanding complex lab results and appointment details.

rate_review Analyst Verdict

"Medium Risk. Application of GenAI in patient-facing loops requires strict guardrails, but the labor-saving potential on call centers is validated."

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Full Audit Report Available Includes Risk Register, Technical Specs & Compliance Data.

warning The Challenge

Clinical staff were overwhelmed by follow-up calls explaining lab results to patients, reducing time for direct care. Patients struggled to understand medical jargon.

psychology The Solution

Implemented Azure OpenAI Service to analyze lab results and draft layperson-friendly explanations for review by nurses before sending to patients.

settings_suggest Technical & Deployment Specs

Integrations
Epic / MyChart
Deployment Model
SaaS
Data Classification
PHI
Estimated TCO / ROI
Moderate
POC Summary ( to )

"N/A"

shield Risk Register & Mitigation

Risk Factor Severity Mitigation Strategy
AI Medical Advice Critical Review-only mode (Human in loop)

trending_up Impact Trajectory

Audited value realization curve

Thousands of patient interactions handled Verified Outcome
Primary KPIReduction in follow-up calls (directional)
Audit CyclePositive sentiment from nursing staff

policy Compliance & Gov

  • Standards: HIPAA
  • Maturity (TRL): 8
  • Evidence Score: B/10
  • Data Class: PHI

folder_shared Verified Assets

description
Verified Case Study
PDF • Version 1
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Technical Audit
PDF • Audited
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Security Architecture

The "Blind Verification" Protocol

How we verified these outcomes for A multi-state Catholic health system without exposing sensitive IP or identities.

Private
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1. Raw Evidence

Audit ID: #PRIV-485
Evidence: Direct SQL Logs
Public
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2. Verified Asset

Outcome: Verified
Ref ID: #COI-485

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